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Good Morning Remote Assist Forum,
Question: What are your thoughts or recommendations for using the Remote Assist with a Hololens (or phone) in a high volume (high decibel) area such as a factory floor?
Another Linkedin user asked me a great question regarding the testing I have been doing with the Remote Assist software on a Hololens 1. They asked what my thoughts or opinions are on in using a Hololens in are very loud environments based on my testing. I told them I had not tested this yet because Remote Assist is bandwidth intensive and wifi on our the factory floor is poor.
I have two scenarios for readers to consider:
Scenario one: the loud environment
Scenario two: extremely loud environment
I look forward to peoples thoughts on this.
Happy to respond, those are great questions.
We recommend 1.5 mbps for the best quality video calls. Other customers we know of that are in low bandwidth situations have been using LTE or 4G hotspots to provide connectivity. We are working towards lowering those bandwidth requirements further.
Loud environments can pose a challenge. With HoloLens 1 you can use wired headphones to listen to the conversation. The audio pickups are on the HoloLens itself in the microphone array. We added the text chat feature as a fallback for when an environment is so loud even the microphone array is overwhelmed. HoloLens 2 supports Bluetooth audio output and input so a pair of noise cancelling headphones with microphone can be a big help in loud situations.
We did test the HL1 on a 4G hot spot in some scenarios so that has been a fall back when we have poor wifi.
Just confirming - for the wired headset on an HL1 that would be through using an adapter through the micro usb port correct?
Not the USB port actually. If you flip the HoloLens 1 upside down you'll notice an audio jack on the other device arm from the USB.
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