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I feel like I have already tested all I can prior to coming on to the community to ask about this one.
We are using mPOS (D365 - Retail) and currently trying to setup for the company logo to appear on the receipt.
Within the D365 Portal, I have been on to Images and uploaded a .bmp which is under 10kb in file size with the dimensions of 115x52px
We are using Windows 10 devices, which have a Star receipt printer connected by USB. Within the Star interface, I have added in the company logo in the Image Store and performed a test print from Notepad and Windows Test Page, both print with the logo featured which confirms that the printer can see the image being passed and comes out as expected.
I have then been on to the Receipt Designer, confirmed I am using the correct receipt as I first tested adding "random text" as a line on the print layout, sent this job to the till and printed it, successfully showing up.
I have then been back on to the Receipt Designer, added 'Logo' and selected the image required, Saved the change and sent the job to the till, removing the "random text" line. I have completed a transaction to confirm that the "random text" line has now been removed, but the logo isn't appearing. I have followed up testing with using a .bmp and .jpg, with no difference in the outcome.
We are using the OPOS driver which comes with the Star utility, and have tried an old version and the latest of the utility. I have spoken to Star tech support and they confirm that as it's only POS that isn't printing, then they cannot assist with this, as the utility and windows are both working.
Any advice would be greatly appreciated, please ask any questions and i'll come back to you with the info.
As a further note and as a "bump" on this forum, I have re-tested today and changed the logo dimensions to 100x67 pixels, and saved the file in MS Paint as monochrome bitmap (.bmp), added the image as a logo to the receipt and tested a print but still not working.
The file format and file size you mentioned works good for me on Epson TM T 88 printers. I assume it could be a hardware issue. I can share the logo image file, if you want to confirm if the issue is not with the file.
Hi, that would be great if you could attach / send the logo that you're using and I will try this.
Out of interest, did you need to modify any settings within the Epson software / printer settings to get this working, or was it a case of just adding the logo on to the receipt designer in D365 Retail, set the printer driver on the hardware station to OPOS and on printing it just appeared?
I have send a connection request. Please accept the request, I will send you the file.
I have send the file. Star printers are listed tested printers with Dynamics.
Anyone solve this with star printers? They are clearly a supported printer but logos, no matter what i configure, will NOT print. Logos are not printing to the printer, and there are no logos on the receipts in the journal at the POS either. Should logos at least appear in the journal?
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