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We have a client who are using AX 2012 R3 and wanted to implement D365 for Retail ( POS & HQ)which can be integrated to AX 2012. During my initial finding, I got mixed answers and got confused.
I would be thankful if someone can help me with concrete answer on this.
I think you can't use AX2012 POS to connect D365, as they have different frame work. If you only want sync the transaction from AX2012 channel DB to D365 HQ, I suggest you do customization.
Hi steven thanks for replying. If you refer to this Microsoft document, It is possible. But we are not sure if anyone has actually done it.
"This topic explains how to set up Phased Rollout (N-1) components so that your Microsoft Dynamics AX 2012 R3 channel components, such as Microsoft Dynamics AX for Retail Modern Point of Sale (MPOS) and Retail Server, or Microsoft Dynamics AX for Retail Enterprise Point of Sale (EPOS), can work with Microsoft Dynamics 365 for Retail headquarters."
Hi, D365 has possibility to support such kind of integration (starting from AX2012 R3 CU10)
Ok thanks. We are looking to first try it out in our VM. Let's see how that goes
Fingers crossed! Please, share the result of your experiment with us :)
Hi Oksana. Considering the low success rate of such integration, my client has decided to implement and use AX 2012 Retail itself. Thanks for your help. I will let you know how it goes :)
Hi Rutvik, how did you determine the success rate? :)
Thanks a lot Oksana for remembering this! We convinced them to upgrade their POS to dynamics 365 retail but we have heard not back from them yet. Lets see!
Anyways I had a small query wonder if you can help me? In standard POS when you create a customer order and ship it, customer only pays the deposit amount. So how would the customer pay the remaining amount? In Microsoft docs this process is not fully explained and I found a thread on this from 2018 where you had replied
Hi, if customer pays by card - when you pay deposit, customer token should be recorded by POS and when order is invoiced - full amount should be taken from card.
If it is cash payment, I would assume it should be manual payment journal creation
The manual payment journal creation needs to be done on HQ correct?
Yes, as soon as you mark order for shipment - you cannot recall it in POS to finish. So it can be manual payment journal creation in HQ or via some app (like mobile app if company internal employees are also shipping the products).
You can ask finance consultants - maybe they know better way than manual journal creation
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