Hello Community,

I just wanted to let you know that call intelligence video is live on YouTube

Please feel free to share it and increase awareness of our AI capability on social networks to excite more customers and engage them with this capability.  

Please reply to this thread if you have any question or comments. 


About the feature: Call Intelligence is Dynamics 365 AI for Sales capability that assists sales managers to get an overview of their inside sales and drill down to get call statistics for individual sales reps.  

To use this feature, customers simply need to have call recording, and Dynamics 365 AI for Sales will convert them into transcripts, will analyze them and will show sentiments, identify key words and competitors that were mentioned during the calls, and much more.