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Hello Community,Hello Microsoft-team,
We've created a custom sales Dashboard in PowerApps for our entire sales team. Within this Dashboard it is also integrated a list of all Accounts (customers) with a Search Box on top. This Search Box is searching for the Account Name only by system default. Therefore we've added some default and custom fields to the Find Columns. This search should search for:
If we search for an Account within the browser version of CRM it works all well as set-up. But when we're searching for the same value like for ex. Account Number within the App, then the search doesn't work (no result). In the App the search only works with the system default of Account Name. All other Find Columns doesn't work in the App Search Box.
We've already checked, if there is an explanation for it within the Microsoft forums, but didn't find anything. Also this instruction doesn't help: https://blogs.msdn.microsoft.com/crm/2018/11/02/unified-interface-lookup-now-leverages-quick-find-view/
Do you have a recommendation and solution for us regarding this issue.
Thank you very much in advance for the support and feedback.
I don't believe PowerApps are supported inside of Dynamics on mobile yet.
Thank you very much for your reply.
But how could I search for an Account with another detail than the Account Name in the App then?
Just update the Quick Search View with additional Search columns. Each one of those that you add become searchable through the global search, and the entity search on the view itself. From there, just add the view to the dashboard you want, and you should be good to go. Or since it's part of global search, you might not even need the dashboard.
You could use Global Search.
We could set the fields of the global search so that when we use the global search, it searches through the fields of all the records of the entity.
Please refer to this article to understand global search, it has a screenshot of each step, great: https://community.dynamics.com/crm/b/xrm/archive/2017/08/12/how-to-set-up-global-search-in-microsoft-dynamics-365
Global search also applies to UCI, the mobile device.
Hope this helps.
Thanks a lot for your answers. Then I know now the 'workaround' (Global Search) with that we could go on.
One last question from my side. I've noticed the "See all records" list, when I click on the 3 dots next to the "All Accounts" overview on my dashboard.
When I click on it an additional "All Accounts" list opens and then its possible to search for the 5 mentioned fields. Is it possible to insert this "See all records" account list to the dashboard maybe with a "Web Resource" or list functionality column?
Thanks a lot in advance for your feedback.
This is possible. We need to create a new dashboard.
Please refer to these two articles to know how to create a dashboard:
This needs to be done in the web client (Sales) instead of UCI (Sales Hub).
Hi Lu Hao,
Thank you very much for you reply, but I already know how to create custom dashboards :-)
The main question is, if it's possible to insert the "See all records" accounts list to the dashboard maybe with a "Web Resource", list functionality or something different? Because this view seems to have more search possibilities than the regular Account List view.
Since the original theme is over and this is a new theme, I recommend that you post a new post for this.
This will attract the attention of other experts and work together to help you solve this problem.
I will pay attention to the new posts you will post. If there is a solution, I will reply to your new post as soon as possible.
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