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I can't find the not tracked notification when I click on Dynamics Logo while being on Outlook and so the only way to track the mail is by using the categorization.
This is what appears to me:
This is what I would like to have:
How can I achieve this?
This is because this user's Server-Side Synchronization has been disabled.
So as long as you test and enable the mailbox, and the mailbox test is successful, you can solve this problem.
Please refer to this article:
dynamics 365 app for outlook experience without server side synchroniz
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