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I'm wondering if there's any either built in or plugins for tracking emails and links clicked in those emails in or for Dynamics 365 for Sales?
I would like to be able to email a client from their Accounts or Contacts card and find out if they have a: opened the email and b: clicked any of the links in said email. And also to be able to record that back to Dynamics 365.
I know their are software like ClickDimensions that can do this, but that is generally for marketing purposes (bulk).
Any experiences or ideas welcome :-)
Please check Email Engagement which is part of the new Embedded Intelligence suite of features introduced by Microsoft.
It works for followed emails and click on the below link to explore more:
Please check the below link which explains the prerequisites and steps configure it:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
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