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Hello, only one of my user is still experiencing this error I cannot connect to dynamics 365 from outlook using the new addinthis is the error
Activiteit-id: 9dc1e579-8e1c-47e6-9e5d-01d2769372f0 datum: Fri, 04 Oct 2019 13:04:02 GMT fout: CRMProvider.GetAppId XMLHTTPRequest failed tracering: Error: CRMProvider.GetAppId XMLHTTPRequest failed at Anonymous function (https://xxx.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.425.1:1:112328) at r (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:18:9351) at i.prototype._settlePromiseFromHandler (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:14559) at i.prototype._settlePromise (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:15364) at i.prototype._settlePromise0 (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:16065) at i.prototype._settlePromises (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:17284) at r.prototype._drainQueue (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3131) at r.prototype._drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3189) at drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:1313) at Anonymous function (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:31140)
do you have some idea what is it and how to solve it
Met vriendelijke groeten,
Hi did you check that you have the app for outlook Security role selected for your user?
I would also suggest that you add and re add the app for outlook to that individual user in Dynamics 365 > Setting> App for Outlook addin> readd the app for the specific user
The following links might be of help to you
I saw you posted on the CRMUG whilst I was searching for the specific error code: https://www.crmug.com/communities/community-home/digestviewer/viewthread?MessageKey=3622007b-ccdd-4b27-bd6a-1def374279a6&CommunityKey=dc83c23b-ede0-4070-ae7a-dd90859148a6&tab=digestviewer
Just to completely rule out any issues with security if the user accesses Outlook web and clicks the small Dynamics Icon do they still get an error?
thanks for your answer anyway useful for me and the community; the user can access Outlook web without any issues
I tried to follow the instructions in the web link you shared,
during the test phase, the error message contains this link
do you have other ideas?
Did you try clearing the Cache in your browser when trying to open the outlook app within the web?
or trying in a different browser?
Hello, I cleared the edge and IE cache, also I deleted the IE temporary Internet files, it doesn't work :(:( thanks a lot for your help
sorry, that didn't work could you try opening your email in Chrome and trying opening the web app - just to see in case it could be an IE issue?
Hi have you had any success on this?
We are facing the the behaviour on Outlook Version 1910 machines.
Clearing the Cache of IE and Edge doesn't resolve the issue.
Try this one
We fixed in this way
1) We open a ticket to Microsoft
a. After 2 or three meetings we discovered together that that user must to add these trusted sites
b. Then we cleaned up the Internet Explorer Cache(IE not chrome) and we removed the Internet Temporary file from IE (again IE, not CHROME)
This worked for us.
Another useful link Microsoft Provided:
Business Applications communities