Breaking news from around the world
Get the Bing + MSN extension
Check out the latest Sales updates!Learn about the key capabilities and features of Dynamics 365 Sales and experience some of the new features.
Download overview guide | Watch Sales video
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
Can anyone advise the best way to have a contact record open in the Dynamics app when receiving a phone call from a number stored in Dynamics against a contact/case?Using the Sales licence, would we be looking at coding or any 3rd party integrations?
I'm fairly sure you'd have to build a phone app that integrates to Dynamics to make that happen.
There are telephone integration apps as 3rd party solution in https://appsource.microsoft.com/en-US/,
It will be installed into CRM as a module like Sales or Service,
you could read the previous thread as reference:
Business Applications communities