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We are about to implement DYNAMICS 365 In Our Co. ,We sell AC Units , & The unit has 5 year Guaranty , Some times A customer claims for Unit Repairing, & He doesn't have the invoice, He just gives us the Serial Number (Which is Printed On the Unit) , & then we use the serial No to get the Sale Invoice No. & Date (To check if it is under Guaranty)
Therefore, My Question is (Is there any REACHABLE Cell in Sales Order we can mention the Serial Number in
Thanks & Regards
Hi Mustafa Quraitem
Ideally details of product serial number should be entered in the order line items (order product entity) by adding a new field. If possible follow this practice. This will help in case your customer purchased 2 unit of AC in a single order. So you can always mention serial numbers separately.
Alternatively you can mention this information in "Description" field if you cannot add a new field for any reason.
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