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Good day! Can I ask if Sales Professional License and Sales Enterprise License co-exist in one instance?
For example, in Instance #1, we have Employee A and Employee B, is it possible that Employee A has a Sales Professional License while Employee B is using Sales Enterprise License?
Thank you in advance!
All the best,
Unfortunately, we cannot do this. We can not mix and match users with the different licenses Sales Professional License and Sales Enterprise License in the same instance.
A user with a Professional application is licensed only for that application and therefore may not directly or indirectly access another instance with an Enterprise application for the same workload. Conversely, as an Enterprise license includes the Professional capabilities for the same workload, an Enterprise user may access the Professional application instance. However, the functionality in the Professional application will still be limited to the Professional features of that workload.
From Microsoft Dynamics 365 Licensing Guide https://go.microsoft.com/fwlink/?LinkId=866544&clcid=0x409 Page 11
Also, this thread illustrates the same answer: https://community.dynamics.com/365/sales/f/dynamics-365-for-sales-forum/283671/sales-professional-vs-sales-enterprise---instances-and-upgrade
"Unfortunately, we cannot do this. We can not mix and match users with the different licenses in the same instance."
What do you mean by "different licenses"? Are you referring to all licenses? Or just in Sales Enterprise and Professional Licenses?
Also, can Customer Engagement Plan and Sales Enterprise License coexist in one instance? How about Customer Engagement Plan and Team Member License?
Thank you so much,
I am only referring to Sales Enterprise and Professional Licenses, not all licenses.
At a tenant level any combination of applications can be deployed. However, Enterprise and Professional applications of the same workload must be installed on separate instances (e.g. Sales Enterprise and Sales Professional).
Customer Engagement Plan and Sales Enterprise License can exist in one instance, as can Customer Engagement Plan and Team Member License.
It helps a lot! Thank you very much for spending time.
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