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If we have deactivated Users with the same email address as active Contacts and we use automated email tracking, would these emails be tracked to
a) both records or
b) only the active contacts
Is there any other problem/disadvantage of having deactivated users with same email addresses in the system?
Thank you all!
It will track to only activated records, Sometime Older version of On prem CRM tracked to deactivated records. but the online one will work fine.
Can you explain me a scenario why you have 2 contacts with the same email ID as activated and deactivated.
We're having stress with assigning the needed Office Security Groups right from the beginning. (When resetting an Instance there's no change to get the wished Office Group assigned from new start.)
So thousands of Users with Flow etc. licences are being created in CE unnecessarily. As soon as we assign the Office Group to the Instance, most of these become deactivated. If now our customer wants to create some of these people as Contact records to at least use their names in CE, we would get in trouble if system doesn't know how to match an Activity/Email, if it finds more than one with the same primary email address.
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