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I am testing out Dynamics 365 Sales 9.x on a Mobile Phone while upgrading to UCI and what to showcase the Mobile App for our sales team, however if I try to dictate a note on a mobile I get the error "This feature is Disabled in Mobile Settings, please turn on related settings and try again"
So my questions are:
Is your CRM is On-Prem?
Where are you using notes?
As sometime you need to enable a field or a section enable for mobile app from the from.
We are using Dynamics 365 Online and using a note on a Contact, device used is an iPhone 7. Had a look at the Note entity and it is enabled for Mobile.
Please check if your Contact entity settings are as follows:
Tanks for the Reply
The Outlook & Mobile settings on the Contact and Note are below:
Does anyone know the significance of the Enable for Mobile being grayed out?
Please refer to community.dynamics.com/.../feature-enhancements-to-notes-in-dynamics-365-for-phones-and-tablets
Also, what is the version of your D365?
Thanks Lu Hao, found the setting. Like the feature enhancement to notes says, the Mobile Settings is found in the Elipsis (...) Settings, Mobile Settings. The setting is User Content and Location must be On.
Thanks for your help, didn't work quite like I expected but at least its working.
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