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Hi,Please check this ::
How do record creation and update rules work with queues?
In a record creation and update rule, when you specify a queue for a source type, any incoming activity from that source is added as a queue item for that specified queue. That is, if a rule for a particular source activity and queue combination is active, the rule processes the incoming activity on that queue to create or update records.
For an email source type, specifying a queue is mandatory. For all other source types including custom activities, it is optional.
When an automatic record creation (ARC) rule is applied to an Email queue item, it gets deactivated.
Please mark my comment as answered if this helps. Thanks,
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