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This is a basic solution I'm sure but we are currently converting from our old On-Premises Dynamics Sales solution to our new Cloud based Dynamics CRM system and I am copying some of the processes we have in place.
Below, when the original Administrator has been creating processes they have been able to add in an 'Otherwise' step, I have two questions around this..
1.) What is the purpose
2.) Is it needed?
3.) Can it be added when making processes in Dynamics 365 Sales? If so, how?
As always, thanks for your help.
To answer your questions.
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