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I'm trying to set a queue in from recipient using a custom workflow when creating an email. The workflow runs correctly in the sandbox pattern but does not work in the production method.
I've checked my workflow, it works fine, but the queue reference is automatically removed after email creation. The same behavior occurs when I create an email from Dynamics CRM.
Thank you for your query.
Are you able to see the Queue in the From field in an email?
Please make sure, you have included Queue Entity in the Sales Hub App (in Production Environment), by default it is not included.
(+) How to enable the "email" "from" field to include queues as a selection - Microsoft Dynamics CRM Forum Community Forum
Also please make sure Queue's Mailbox is Approved and Tested:
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