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I have the issue that a user can't see the tiles for D365 he has access to in the office portal. The most weird thing is that he can access the system regularly via the web link. So he definitely has an active account for the system. Also all security roles have been checked multiple times and compared with other users who see the tiles.
He has tried different web browsers as well as InPrivate mode and emtied cache. I have also taken the security roles and added them again.
From what I know one can see the tiles when you have access to the apps. I couldn't find any setting for enable or disable them just for the view.
Even when he is trying to enter the app selector from D365 Sales directly he is still seeing only four default apps that aren't in use.
Does anyone have an explanation for this? As I'm running out of ideas what might have caused this situation.
Thanks for any help!
This is my view with the tiles
This is his view (only 4 default ones that aren't in use):
If it is normal to access the apps with certain web link, there is nothing in particular that needs to be set up in Dynamics.
It’s recommended to post your issue to the forum of Office 365:
Office 365 - Microsoft Tech Community
Or you can submit it directly in the following location of Office Portal.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
thank you for your answer. I wasn't sure if this is really an office problem of dynamics that's why I posted it here as it matters the access to dynamics.
The problem is, that many users are using this way via the portal. Since the direct link is working there is at least no hurry.
Still I would like to understand why the tiles are not showing when all the access are available. Like I said before, from what I know, either you have access and therefore you can see all apps you have access to or you don't and then you can't login via a direct link and also you don't see the apps. Am I right or am I missing something?
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