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I want to remove the ability to send email from within Dynamics 365 but keep email tracking.
I basically don't want users to create email from within the system, but they should still be able to track a email from Outlook.
I know that I can remove the create email option on the Timeline but how can I remove the option elsewhere in the system?
You can hide new Email button by using Ribbon WorkBench.
1. Add your entities(Email and Activity) into the solution.
2. Use Ribbon WorkBench to load your solution and hide the button.
1. Before hiding the button, the new Email button shows.
2. After hiding the button, the new Email button is hidden.
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