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Check out the latest Sales updates!Learn about the key capabilities and features of Dynamics 365 Sales and experience some of the new features.
Dynamics 365 Sales in 2022 release wave 1
2022 Release Wave 2Check out the latest updates and new features of Dynamics 365 released from October 2022 through March 2023
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Hello, i would love to here your feedbacks about integrations of D365 with Chinse social networks and Wechat Integration: what leagl constraints did you have to deal with, what technical considerations used, any partner or third party solution preferred....thank you very much for you feedback! (if any...)
The only Chinese social network that is currently integrated with D365 is WeChat.
If you're familiar with Channels in Customer Service Hub app, please refer to the following documentations to know more about it.
How to configure:
Configure a WeChat channel in Omnichannel for Customer Service | Microsoft Docs
How to use:
WeChat channel in Omnichannel Agent Dashboard | Microsoft Docs
And here is the feature technical documentation.
Connect a bot to WeChat - Bot Service | Microsoft Docs
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