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There was an upgrade to Dynamics about a month ago and we have noticed since then that the option to select the top record in a view (leads opportunities or contacts) then dragging down to select multiple records in the view appears to have gone?
Is anyone aware if this is expected behaviour or is it a bug?
It was a very handy function to select multiple though not all leads in a view. Now, we have to click each individually to select them.
The feature is now available.
Please check if there is an update for the version you're using.
Here is my version.
Looks like I have a later version, so not sure why its not working;
Would you please attach a screenshot of your view?
Just off a call with Microsoft about this issue.
The fix is to select the top record, then hold down the Shift key and drag and then select the bottom record.
Thanks for your sharing!
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