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I am wondering........
If I have a TRACKED record but want to remove it from D365, I will Untrack it from the D365 for Outlook app.
I am then prompted: "Do you want to delete the email activity in Dynamics 365?"
If I DO, will the conversation history remain? Or will it simply delete the one record it asks about?
Please and thank you,
If you stop tracking an email message in Outlook, Dynamics 365 for Outlook asks whether you want to delete the email message in Dynamics 365 for Customer Engagement.
Through my test, it just can simply delete the one record it asks about, can't delete other records of the conversation.
As part of the conversation, each emails can be associated with 'Correlated Activity Id' and 'Parent Activity Id' lookup fields.
Check their properties:
'Delete' of relationship behavior are both 'Remove Link', which means that other related records can't be deleted(only clear these two lookup fields value) when you delete the current record.
Understanding Entity Relationship Behaviors in Microsoft Dynamics 365/CRM - Ledgeview Partners
Remove Link: Remove the value of the referencing attribute for all referencing entity records associated with the referenced entity record.
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