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When I try and add an action to an existing Topic or my own Topic. I get an error saying "No Flows found"
Have I missed something?
you need to create a Flow for your Virtual Agent to use first, and then you can add it to your Virtual Agent as an action.
Here is an example of how you can create a Flow and add it to your Bot - the Flow in this example will send an email to the Bot user
This section might also be of help and contains a link to a video on how to work with Flows: docs.microsoft.com/.../faq
I have followed all the steps described here: Add actions to your bot using Microsoft Flow (docs.microsoft.com/.../how-to-flow) and I still get the message "No flows found" when I click the Action button on a "Bot Says" card. Can anyone help with this?
I followed the directions exactly in this video: https://www.youtube.com/watch?v=joXCzvi38Fo and it worked! I suspect the problem I had was that I did not properly define the response like the YouTube video does.
I wrote an article that explains the exact steps I took:
Calling A Custom Service From Dynamics 365 Virtual Agent for Customer Service
Great article, @ADefWebserver! Glad everything worked for you with Flows!
What I've found is that the flows need to be in the Common Data Services Default Solution solution. I tried segregating the flows into a separate project to keep things clean, but they stopped showing up when I did that.
Correct, Flows for CCI Bots must be saved in a CDS Solution. Flows in "My flows" tab are not accessible to the Bot.
You need to create your flows in Solutions, as described in documentation, in order for the Bot to have the right level of access. See the FAQ here for more reasons as to why you Flows might not be visible to the Bot and how to fix:
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