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This page provides you with a consolidated list of published documentation, sources of information, known issues, solutions and tips and tricks for troubleshooting the Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012 R2, and Microsoft Dynamics AX 2012 R3.
On this page:
View and download demo packages, training guides and popular documents for Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 R2, and Microsoft Dynamics AX 2012 R3.
There are several known issues in the Retail applications area of Microsoft Dynamics AX 2012, Microsoft Dynamics AX 2012 Feature pack and Microsoft Dynamics AX 2012 R2 for which we have released a variety of different relevant hotfixes.Below are the links to the list of relevant hotfixes for each release.
View and access documentation, blogs and whitepapers for Microsoft Dynamics AX 2012 for Retail. Topics may apply to multiple versions.
Microsoft Dynamics AX Retail
Retail provides mid-market and large retailers a complete head-office and point of sale (POS) solution with support for online and brick-and-mortar stores. It can help retailers increase financial returns, improve service, manage growth, reach customers, and streamline efficiencies.
This topic describes the components that are included in Microsoft Dynamics AX 2012 for Retail
Point of Sale for Microsoft Dynamics AX 2012 for Retail
Microsoft Dynamics AX for Retail POS is the point of sale (POS) program for Microsoft Dynamics AX. POS tasks are performed by using a POS register. The graphical user interface (GUI) is easy to use and can be set up to meet the requirements of many industries, such as food service, fashion, and grocery.
This topic includes links to important information about how to plan, deploy, configure, and customize Retail POS.
Documentation roadmap for Microsoft Dynamics AX 2012 online store
An introduction to Microsoft Dynamics AX for E-Commerce with a step by step guide to configure the online store ranging from the Channel manager to IT Pro to developer steps.
Install retail components
Retail consists of several components that are typically distributed across multiple computers and locations.
This topic lists the retail components that you need to install and provides links to step by step procedures to install each component.
Deploy Retail POS
This topic discusses the steps to prepare for and deploy Microsoft Dynamics AX for Retail POS.
Architecture of the Microsoft Dynamics AX Retail online store
The Microsoft Dynamics AX 2012 R2 Retail online store enables you to deploy, manage, and customize an online sales channel that is fully integrated with Microsoft Dynamics AX. The online store is built on the Microsoft SharePoint Server 2013 cross-site publishing platform.
This topic describes the architecture, features, and components of the Retail online store.
Extend Point of Sale
Microsoft Dynamics AX for Retail POS is a fully customizable point of sale (POS) component of Microsoft Dynamics AX 2012 for Retail. This topic provides a high level overview about how to extend Retail POS.
The Microsoft Dynamics AX commerce runtime (CRT) serves as the engine for a retail channel. It connects to a CRT database that stores business data for the channel. This topic discusses the architecture and features of the CRT.
Install and configure Commerce Data Exchange: Synch Service
The topics in this section describe how to install and set up Commerce Data Exchange: Synch Service.
This content set includes topics that describe how to set up and use Microsoft Dynamics AX 2012 for Retail.
Retail essentials is a retail-centric configuration option for Microsoft Dynamics AX. Retail essentials provides a simplified, streamlined user experience that is optimized for organizations that use only the retail management functions of Microsoft Dynamics AX.
This content set included topics that describe how to set up and use Retail essentials.
Call center functionality includes features that are designed to make it easier to take phone orders and handle customer service throughout the order fulfillment process.
Retail in Microsoft Dynamics AX 2012 R3 supports call centers as a type of retail channel. In a call center, workers take orders from customers over the phone and create sales orders. This content set included topics that describe how to set up and use the call center features in Microsoft Dynamics AX.
Microsoft Dynamics for Retail Readiness portal
This portal on PartnerSource includes information on training, roadmaps and sales and marketing resources for all things Retail.
Microsoft Dynamics AX: Retail solution
This page provides information to enable you to learn about the Microsoft Dynamics AX Retail solution. The site includes general information about how the Retail solution works, as well as demos and links to additional information.
Microsoft Dynamics AX for Retail support blog
Find answers to the most frequently asked questions for Retail. This blog lists the most common Retail questions that are asked of our support team
Managing and Maintaining POS Customizations
This blog describes best practices to maintain your POS customizations over the life of your product.
Microsoft Dynamics AX 2012 R2 for Retail: Installing the Real-time Service
Step by step instructions about how to install Microsoft Dynamics AX Commerce Data Exchange: Real-time Service
Overview of Microsoft Dynamics AX build numbers
The build numbers page now includes the latest hotfix numbers for Microsoft Dynamics AX 4.0 through Microsoft Dynamics AX 2012 R3.
Retail performance whitepaper
This white paper provides an overview of a series of performance tests run by Microsoft to enable customers and partners to better size capacity for the infrastructure that they require for an implementation of the Microsoft Dynamics AX 2012 R2 for Retail.
Deleting the AXRetailPOS database
Deleting your AXRetailPOS database is not recommended. Treat this database in the same manner that you treat any other business critical data.
N jobs vs. A jobs
N jobs push out all data from a table to the POS every time the N job runs. The N job clears the POS tables and replaces them with a fresh copy of Microsoft Dynamics AX data.
A jobs are more lightweight and only push changes, sending less data. Only new or updated records are sent to the POS when A jobs run.
For example A jobs are required if you want to send information to POS1 and not to POS2. In this scenario, if an N job were used, instead, both POS1 and POS2 would get all of the data. A jobs can also be used to send different sets of data to different stores.
PCI compliance (IPSec)
By default, Commerce data exchange: Synch service is set to use IPSec to secure its communications for PCI compliance. If you want to use this, you must set up your network to support IPSec as well. You can disable IPSec in the Commerce data exchange: Synch service settings, but doing so would then require another form of communication security to be implemented to meet the PCI compliance requirements.
If that is turned on then the following things will get audited to the table by default:
It is also extensible – most of these calls are in triggers. All you have to do is add a call to LSRetailPosis.ApplicationLog.WriteAuditEntry from anything you want to audit. For more information about the fields on the Functionality profile form, see POS functionality profile (form).
A-Jobs use a timestamp as a marker to indicate the last time that the distribution schedule was run. The next time that this distribution schedule is run, only actions with a timestamp later than that marker will be processed
To update the data for the store that was offline at the time that the A-Jobs were run, go to the distribution schedule that failed, select the A-Job that failed and then click Scheduler log. Select the occurrence that failed and click Rerun scheduler job. Then select the store where you want to send the data.
Still having trouble?
If you are experiencing issues downloading the install file or documentation on CustomerSource/PartnerSource, please contact ITMBSSUP@microsoft.com
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