Error sending confirmation by email

Question Status

Unanswered
BASMA asked a question on 12 Jun 2017 3:21 AM

Hi,

when i send an order confirmation with batch by email some informations disappear from report but when i display it in screen i don't have any problem.

.

there is any solution To retrieve data

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André Arnaud de Calavon responded on 12 Jun 2017 3:30 AM

Hi Basma,

This is a custom report. Can you review if all operations related to the data provider are running correctly and is gathering data on server level? Did you do a good CIL compilation, as the batch framework is running CIL only.

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BASMA responded on 12 Jun 2017 3:42 AM

yes all opérations are running correctly.i didn't do a CIL compilation

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André Arnaud de Calavon responded on 12 Jun 2017 7:51 AM

Can you try the CIL generation?

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BASMA responded on 19 Jun 2017 4:55 AM

hi andré,

how i try the CIL generation?

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André Arnaud de Calavon responded on 19 Jun 2017 6:20 AM

Hi Basma,

In the Development workspace, you can go to the Build menu. Then choose the option for 'Generate Full CIL' or 'Generate incremental CIL'.

The incremental will only build based on changed objects. The full will consume more time, but will do a kind of full refresh.

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BASMA responded on 19 Jun 2017 6:37 AM

thanks André,

i hope that will resolve this problem :)

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BASMA responded on 19 Jun 2017 7:12 AM

ok,

i will try

thanks :)

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BASMA responded on 19 Jun 2017 12:19 PM

Hi André,

i do generation CIL but the same problem

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Santosh Yadav responded on 19 Jun 2017 3:48 PM

you will have either data provider class or query in order to get the data on report. you need to get help from your development team and ask them to debug the code (in Visual studio) and see whether data is getting pulled in when batch runs.

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BASMA responded on 19 Jun 2017 6:39 PM

thanks Santosh :)

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BASMA responded on 21 Jun 2017 3:38 AM

hi,

i try all solutions but the same error persist

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André Arnaud de Calavon responded on 23 Jun 2017 2:10 AM

HI BASMA,

Do you have multiple AOS instances running? In that case you should restart them all after a full CIL. PS. Did you try an incremental or full CIL?

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