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I have some payments that were made at POS using the Customer Account Deposit action for a few accounts. When I tested them they posted fine with the Retail Open Statement (Retail > Journals > Open Statement). Later on I did these ones (which are credit card transactions) and they say concluded instead of posted and they never showed up on the Open Statement. Any clue why I get concluded?
This is a screenshot of Retail > Inquiries > Retail Store Transactions. Let me know if you guys know this.
How can I get them to post and be available to apply to invoices?
If it's not been applied, you would find the open transaction(s) for the customer and apply the payment against a matching invoice.