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Client Crash in ax 2012

Microsoft Dynamics AX Forum

sanjay.1816 asked a question on 17 May 2018 6:25 AM
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Unanswered

Microsoft Dynamics AX Client is crashing ,with below event log.

Version AX 2012 R3 CU13.

Faulting application name: Ax32Serv.exe, version: 6.3.6000.4282, time stamp: 0x5a70b037

Faulting module name: Ax32Serv.exe, version: 6.3.6000.4282, time stamp: 0x5a70b037

Exception code: 0xc0000005

Fault offset: 0x0000000000a23249

Faulting process id: 0x1274

Faulting application start time: 0x01d3edc87e23b331

Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\MicrosoftDynamicsAX\Bin\Ax32Serv.exe

Faulting module path: C:\Program Files\Microsoft Dynamics AX\60\Server\MicrosoftDynamicsAX\Bin\Ax32Serv.exe

Report Id: 8c756b27-59c3-11e8-80b5-b499bab6e5e2

Faulting package full name:

Faulting package-relative application ID:

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Hi Sanjay,

You have not mentioned when it occurs. Is there any customization involved? You can try to use some eventing tools like Trace Parser to see when it fails. You can also check if the latest kernel build will solve this issue. (https://aka.ms/axbuild)

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sanjay.1816 responded on 17 May 2018 7:14 AM
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Randomly it is crashing,some windows server update is done,2 days back

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Krishna responded on 17 May 2018 7:20 AM
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Also check might tools available to check the log precisely.

Earlier we had Crash & Hang analysis tool

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sanjay.1816 responded on 17 May 2018 7:49 AM
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Hi krishna,

What tools is there to analyse crash in ax 2012 r3

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Krishna responded on 17 May 2018 8:02 AM
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Crash & Hang analysis is the tool, which was used earlier.

Plz help to check which tools now available

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Hi Sanjay,

If you think it is related to the Windows server update, then for sure check the latest kernel builds. There were more issues also on other applications due to more strict security in this Windows update. E.g. a client which was updated could not use remote desktop to a server which was not updated with the latest updates.

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