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Users unable to retrieve current active Procurement and sourcing workflow

Microsoft Dynamics AX Forum

Mel Walker asked a question on 9 Aug 2018 4:48 PM
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Hey!

We have just created a new version (i.e 3.3.0) of a Procurement & sourcing workflow which is now the active version. However some users are still retrieving previous deactivated version (i.e. 3.2.0) in the workflow. I have cleared workflow usage data for the user and this did not resolve the issue. 

Thanks in advance!

Mel

Version: AX 2012 R3

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Crispin John Augustine responded on 10 Aug 2018 2:02 AM
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Did you ask yourself, when did (those) users submit to the workflow? (before or after activating the new Version)

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Mel Walker responded on 13 Aug 2018 6:36 PM
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Crispin,

Yes, we recalled the workflow and resubmitted after.

Several tests were conducted on the same purchase order,

> non-affected user would cancel & successfully resubmit into currently active workflow.

> affected user would cancel & affected user unsuccessfully resubmits into previous deactivated workflow

> affected user would cancel, and non-affected user successfully resubmits into currently active workflow

> non-affected user would cancel, &affected user unsuccessfully resubmits into previous deactivated workflow

Mel

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Crispin John Augustine responded on 14 Aug 2018 2:04 AM
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If possible, try deleting the older Version of the workflow.

Before doing so, check the recIds of the Version in the table, and check for a possible usage data in the Client / Server / workflow (Batch) Server.

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