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Error message: Work with your administrator to make sure the Financial Reporting services are running.

Microsoft Dynamics AX Forum

AXAmateur asked a question on 12 Aug 2018 10:39 PM

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D365 App upgrade happened on 11/08/2018.

After the upgrade users are receiving error while opening reports : 

Work with your administrator to make sure the Financial Reporting services are running.
Repro steps followed:
General ledger > Inquiries and reports >Financial reports
Select Trial Balance by month >try to open the report.
Can someone help?
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Suggested Answer

Hi,

Please talk to your system admins. They might have to restart the services to make this work again.

Best regards

Ludwig

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AXAmateur responded on 13 Aug 2018 2:28 AM

Thank you Ludwig ! Would try this for sure

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VDY responded on 27 Aug 2018 8:57 PM
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Hi,

As far as I know, System admin has very limited access to Production environment as it's managed by Microsoft. 

We are also facing this issue but not sure what to do here?

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VDY responded on 5 Sep 2018 11:28 PM
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We ended up raising a support ticket to Microsoft and got it resolved. MS provided below comments. I am still not sure what was wrong from our side.

MS Comments are below :

-----------------------------

The Fact table which is MR table that store all voucher transactions. We found there lots of ledger cover records there with Version end value, but no active date. Such records should not be there. It makes this table inflated (over 500GB) and consumed all MR DB space. So we did datamart reset to refresh.

Reply
Suggested Answer

Hi,

Please talk to your system admins. They might have to restart the services to make this work again.

Best regards

Ludwig

Reply
VDY responded on 5 Sep 2018 11:28 PM
My Badges
Suggested Answer

We ended up raising a support ticket to Microsoft and got it resolved. MS provided below comments. I am still not sure what was wrong from our side.

MS Comments are below :

-----------------------------

The Fact table which is MR table that store all voucher transactions. We found there lots of ledger cover records there with Version end value, but no active date. Such records should not be there. It makes this table inflated (over 500GB) and consumed all MR DB space. So we did datamart reset to refresh.

Reply

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