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How to make reason code mandatory in credit note in sales order ?

Microsoft Dynamics AX Forum

Khaled Ahmed asked a question on 13 Jun 2019 8:03 AM
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 I need to make reason code mandatory in credit note

and I made this setting  in AC parameters 

but still user can create credit note without reason .

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Hi,

A return order is a special kind of sales order that is identified in the SO header. Simply selecting an invoiced SO and creating a credit note does not automatically create a return order. The way forward here is thus a system modification.

Best regards,

Ludwig

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Udhaya Chandran Rajendran responded on 13 Jun 2019 8:24 AM
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Hi,

There is a field in CreditNoteReasonReq which is a country specific. You can take a look at the field at CustParameters.CreditNoteReasonReq and check the EDT property which has the following country countries LT,EE,LV,CZ,PL,HU,RU,GB. If you're application's country not among the list then you're suppose to customise it and make this work for your case.

I believe,You're country doesn't falls in the EDT's property range. You can give a try at least.

/Uday.

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Suggested Answer

Hi,

A return order is a special kind of sales order that is identified in the SO header. Simply selecting an invoiced SO and creating a credit note does not automatically create a return order. The way forward here is thus a system modification.

Best regards,

Ludwig

Reply
Udhaya Chandran Rajendran responded on 13 Jun 2019 8:24 AM
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Suggested Answer

Hi,

There is a field in CreditNoteReasonReq which is a country specific. You can take a look at the field at CustParameters.CreditNoteReasonReq and check the EDT property which has the following country countries LT,EE,LV,CZ,PL,HU,RU,GB. If you're application's country not among the list then you're suppose to customise it and make this work for your case.

I believe,You're country doesn't falls in the EDT's property range. You can give a try at least.

/Uday.

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