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I'm trying to reverse/void a paid check in Cash and bank management >Common >Checks but the Payment reversal button stays grayed out no matter what check I select.
There are following scenarios which enable Payment Reversal Button on check form.
When Check has Recipient Type as Customer or Vendor -> it has transactions linked to that check, check status is Paid, it is not involved in bridge posting and journal is posted.
Scenario 2: When check has Recipient Type as Ledger -> check status is Paid, it is not involved in bridge posting and journal is posted.
Kindly verify your case among the mentioned ones.
Now check for the following scenarios -> it has transactions linked to that check, check status is Paid, it is not involved in bridge posting and journal is posted.
And I hope you are SysAdmin.
Turns out that we are using Bridging Posting with both types of checks. It is that bridging which is causing the reversal button to be disabled. As you know, bridging posting means these checks have a two stage posting process. Until both stages are complete, you won't be able to reverse a check.
Simply go to General Ledger > General Journal. Create a new journal, and open the Lines. From there, choose Functions > Select Bridged Transactions. A new form will be displayed which will allow you to select specific checks. Choose any that you want, and press Accept. Once this journal is posted, the bridging will be complete, and you will be able to reverse these checks.
Once I created a journal, I was able to reverse that check.
Kindly mark the answer to help others.
All the above points are correct, but one last thing that you have to ensure is that the Payment Reference on the Payment Journal line is the same value as the check number. After having a look at the code, AX is checking for a match between these two values
What if we are not using Bridging posting? I have cases, two checks with same statuses, one can be reversed, one cannot. Only thing different I could see is that from the Check menu, the check that I cannot reverse, when I click on Voucher it shows nothing.
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