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I have a sales order item which has been invoiced through Project Invoice Proposal. No error in posting, and its status in posted project transaction shows "fully invoiced" but when we check the invoice journal, the line doesn't appear. Also, when we try to drill down the invoice lines from the Posted Project Transaction, it shows blank. I also cannot create a new Project Invoice Proposal as it doesnt appear anymore in the selection since it is already tag as fully invoiced.
Please help what should be the corrective action for this. I added below some screenshots.
Project Invoice Proposal:
Invoice Journal, in this screenshot i tried to filter but this item is not included in the lines. (It's not also in the other item tab, and filter is correct, even exported to excel but its not there)
In the Posted Project transactions, it is already with fully invoiced status but when trying to open the invoice lines, it is blank:
From your screenprints above, I can identify a voucher number.
Can you search for this voucher in GL in the voucher inquiry form and try to drill back to the project by making use of the original document button?
Thanks for your prompt response.
When drilled back to the original document:
It takes me again to the same invoice journal though:
I would like to know if this issue happens in only on project invoice or in any project invoice with sales order lines.
Could you show us lines in Invoice transactions window, Item tab from Project invoice?
It seems there is a filter in Item field, from invoice journal transactions, Sales order tab. Could you remove it to check if the line appears?
Finally try to reset usage data from user options? Maybe so you will see sales lines from project invoice.
Thanks for your reply.
This case doesn't happen to all sales order type, we just notice it to this one particular invoice though.
under Item tab, it's a different item:
For Sales Order tab, i used filter because there are other items also included in the invoice. this is screenshot of the filter:
I don't think it is a filter issue as i also tried to export all lines in excel and item really is missing in the invoice lines.
Also did the reset usage data but same result
Good Morning angelv,
If I got you right then this is a one time 'glitch' that you cannot replicate, correct?
At the same time there seems to be a voucher created and posted, meaning that the accounting part of this transaction is right.
Is it fair to say that this is 'only' a display problem in a specific form?
If this is the case then I would suggest to talk to a developer and possibly the MS support team who can take a deeper look into your machine to identify what might have gone wrong. From the UI there seems nothing else that you can do apart from what you have already done.
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