• Support for Microsoft Dynamics AX

    When it's time to find answers to your Microsoft Dynamics questions, there are a variety of self-support and assisted support options to provide the help you need.

Support Blog
  • Purchase order inventory transactions and active change management

    I often receive questions regarding the validity of issuance inventory transactions for purchase orders. The transactions status of these inventory transactions are often misinterpreted because of Active change management. In the below examples...
  • Updated Documentation for AX2012 – April 2014

    We have published an update to the description of the new patterns that are used to represent accounts and financial dimensions in Microsoft Dynamics AX. Implementing the Account and Financial Dimensions Framework AX2012 The whitepaper is updated to reflect...
  • AX Content: The Compare Tool works with SSRS reports

    With cumulative update 7 for Microsoft Dynamics AX 2012 R2, the Compare Tool has been updated to support comparison of two SSRS report designs. This means that when an updated report is released with a cumulative update or hotfix, you can now easily compare...
  • Overview of AX kernel crash hotfixes

    This blog should help you to get an overview on which kernel hotfixes are available concerning crash issues. As all kernel are cumulative, meaning that they contain all previous made hotfixes, only the link for the very latest hotfix is added in this...
  • New Resource Page for Microsoft Dynamics ERP RapidStart Services

    A new resource page for RapidStart Services has been added to the Microsoft Dynamics Community site: https://community.dynamics.com/ax/b/axresources/archive/2014/04/03/resource-page-for-microsoft-dynamics-erp-rapidstart-services.aspx The page includes...
  • Installing individual application hotfixes using CU7 installer

    I noticed that not everybody is aware that we can now install application updates (or a subset of them) using the advanced installation option in the CU7 installer. I wanted to demonstrate how you can do it. I hope it can help those who want to update...
  • AX Content: Document management for Microsoft Dynamics AX 2012 R2

    Today, people are flooded with more information than they can possibly take in. For example, a quick search on Bing.com for "Dynamics AX 2012" will get you almost 3 million results. How can you find all of the important information that you...
  • AX Content: AX 2009 Fields that Moved in AX 2012

    Some table fields in Microsoft Dynamics AX 2009 were moved to different tables in AX 2012. During Upgrade from AX 2009 to AX 2012 it can be helpful to know about some of these field moves. Helpful Excel File A Microsoft Excel file is available to...
  • New and Updated Documentation for AX2012 – March 2014

    Since January 2014, we have published a series of updates to the online Help content. New Online Help Content Business process modeler (Lifecycle Services)   Topics in this section include guidelines on how to use new features in the Business process...
  • AX Content: Warm up those SSRS servers

    Microsoft SQL Server Reporting Services periodically restarts, and each restart clears the Reporting Services cache. After this cache has been cleared, it may take some time for the next report that is run to display. For example, you may have noticed...
  • AX Content: Convergence 2014

    Join us at Convergence 2014 in Atlanta, GA, next week. You can find the Information Experience team at either the Community Experience lounge near the AX support booth, or you can attend our interactive session on Wednesday: Session title: "Resources...
  • A country specific update is available to support SEPA export formats for remittance journal in Promissory Notes and Bill of Exchange in Microsoft Dynamics AX 2012

    Overview: The Single Euro Payments Area (SEPA) is an initiative by the European Commission in which all electronic payments are considered domestic, regardless of the country/region where the individual, business, or organization, and the bank are...
  • Project ID in a Purchase order header level or line level- it is not possible, Project ID field is greyed out

    There could be a situation in AX2012 when you have created Purchase order and saved it (Project ID is unknown in this stage). After that if you want to enter Project ID to a header level or line level- it is not possible, Project ID field is greyed out...
  • A country specific update is available to support SEPA export formats for remittance journal in Promissory Notes and Bill of Exchange in Microsoft Dynamics AX 2009SP1

    This is to inform you that a country specific update is available to support SEPA export formats for remittance journal in Promissory Notes and Bill of Exchange in Microsoft Dynamics AX 2009 SP1 has been released Overview : The Single Euro Payments...
  • CyberSource SSL Certificate Update Notice

    CyberSource sent out an email (at the bottom of this blog) around February 3, 2014, stating that customers needed to update their SSL Certificates by February 25th to avoid service interruption. For customers exclusively using a Microsoft Dynamics ERP...