Like my last post, two of my colleagues Gina Timm and Jessica love have put together some great content and links that provide a wealth of information on our products including Parature Customer Service. Below is a quick summary to get you started (Social Listening will follow in the coming weeks on this blog). I’ll be at Convergence in Barcelona this week, if you are there, please find me at the Financial Service booth or speaking the Financial Service breakout session (BKCRM503). Hope to see you there! Website for Parature - Parature.com Knowledge = Key to Empowering Employees and Serving Customers Feature Summary: Self-Service Self-Service Parature solutions allow your organization to provide more effective and efficient customer service through more self-serve options. Parature increases the ability of customers to find the answers they need quickly, without ever having to contact a customer care representative. Multi-Channel Service and Innovation Multi-Channel Service and Innovation Using Parature’s cloud-based customer service software, customers can reach out to your organization at any time in whatever way is most convenient for them, whether it’s live chat, email, self-service knowledgebase, social media or mobile. Customer Retention Customer Retention Parature provides your organization with the innovative tools it needs to take the collective pulse of your customer service efforts and adjust and improve as necessary. Social Customer Service Social Customer Service Parature provides a centralized customer service solution that spans multiple social media channels including Facebook, Twitter and more. Be in total control of your social media presence and connect with your online audience in real time with Parature. Reporting Reporting Parature’s robust reporting tools provide real-time intelligence that allows your company to make informed business decisions and proactively adjust to trends. Track customer service requests, response times, the effectiveness of your customer service channels and CSRs. Integration Integration Our API and technology partners provide applications that complement Parature’s product suite to optimize all business processes. Integrating Parature Customer Service Software™ with other critical systems opens up a whole new level of visibility, leading to greater customer satisfaction. Services Services Parature’s unparalleled support services set Parature Customer Service Software™ apart from other cloud-based customer service solutions. Custom implementation, helpful training, and legendary customer support ensures you’re getting the most out of Parature’s solutions from day one. Pricing Pricing Parature’s competitive pricing is what leads many customers to contact us. It’s the value of Parature’s solutions and the unparalleled customer service that keeps customers with us. With Parature, you receive a custom customer care solution, not cookie-cutter software. Microsoft Customer Service (Parature) Demos Video – Parature Overview Video – A Day in the Life Video – Multi-Channel Customer Support Showcase from Microsoft Dynamics CRM Parature Demo Centre Free Trial Request a Demo Partner Training Level Partner 100 Microsoft Dynamics CRM Customer Service: Parature Overview 100 Parature: General Product Overview 100 Parature: Social Customer Service 200 Parature: Path to Go Live 200 Parature: Setup Module 200 Parature: Contact Management 200 Parature: Content Management Knowledgebase & Download Models 200 Parature: Ticket Management 200 Parature: Chat Module 200 Parature: Product Module 200 Parature: Single Sign-On 200 Parature: Survey Module and Feedback 200 Parature: Paraconnect for Dynamics 300 Parature: Customizing Parature 300 Parature: Widgets 300 Parature: Portal Management and Customization Other Resources eBook – Wow Service Social Intelligence Guide for Customer Service Fact Sheet – Parature Overview Fact Sheet – Self Service Fact Sheet – Knowledge Management Fact Sheet – Multichannel Microsoft Dynamics CRM Acquires Parature Nucleus Research Note Microsoft Acquires Parature – The Analysis See you in Barcelona! This post was originally published on http://markmargolis.wordpress.com. This posting is provided “AS IS” with no warranties, and confers no rights.