It is truly an exciting time to be engaging with Microsoft Dynamics CRM! Microsoft Dynamics CRM 2011 was a significant release for our customers with a broad range of new capabilities including RoleTailored dashboards, a new level of Outlook integration, expanded business process management through guided dialogs and a brand new performance management module - just to name a few! Microsoft Dynamics CRM is moving to a rapid innovation cadence where additional capabilities for Microsoft Dynamics CRM (both Online and on-premises) are delivered in releases targeted for the Spring (Q2) and Fall (Q4) of each calendar year. The first of these releases will be the Q4 2011 Service Update. To ensure our customers and partners have advanced visibility on upcoming capabilities, we have published a Release Preview Guide. This document provides details of new features and enhancements to be delivered (summarized in the diagram below). The Release Preview Guide for the Microsoft Dynamics CRM Q4 2011 Service Update is available here. As we look towards the Q4 2011 Service Update and over the longer term, Microsoft is committed to delivering on our "Dynamic Business" vision and will continue to invest in delivering a solution that: Drives maximum user productivity Delivers business insight and collaboration for every role within an organization Enriches the core sales, service and marketing capabilities of the organization Provides a flexible and scalable business solution framework For customers who are seeking longer-term roadmap guidance we provide a Statement of Direction whitepaper shortly after each new release so that you can understand the broad areas of investment in Microsoft Dynamics CRM over a 6-24 month timeframe. We look forward to continually unveiling the extensive investments in our product that drive business value for your organization! Reuben Krippner, Product Management Lead, Microsoft Dynamics CRM.