Work or School accounts now enabled in community!
On May 12 Work or School Accounts were enabled in Community, along with Microsoft accounts (MSA). This allows seamless navigation between Community, Dynamics 365 applications, and Azure Active Directory enabled sites while logged into your Work or School account.
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It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. For 2016 however, we’ve decided to ask some well-known customer service thought leaders, advocates, authors and speakers – many of whom talk with and train front line customer service professionals on almost a daily basis — about trends they believe will impact every brand and organization, not just those with the budgets for the next big thing, and we've compiled these in a new eBook, 10 Customer Service Trends to Watch in 2016.This year's lineup of contributors includes:
The insights collected from the individuals above for 2016 are an interesting mix with a fantastic focus on people. Each trend is unique, but alone or together can serve as a powerful tool to unite customer-focused organizations and customer service teams for future success. In addition, each contributor tells what organizations can do to improve service today, not just in the future. In a series of future blog posts, we’ll be featuring guest post commentary from all of the contributors above. But to view their insights for 2016 as we head toward the new year, click on the link below to download this 14-page complimentary customer service resource:
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