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2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
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We are excited to announce that FieldOne, from Microsoft is now available for purchase and can be installed directly within Office 365.
When Microsoft acquired FieldOne this summer, we added a world-class provider of field service management solutions that allows organizations to better manage and deliver service to their customers in the field. Field service management is an increasingly important component of customer service delivering features that include work order management, asset management, maintenance agreement tracking, inventory and procurement management, workflow capabilities and mobile collaboration. These capabilities give organizations the ability to adjust routing on the fly and deliver service arrival within a smaller window, which is essential for more personal customer engagement.
Organizations interested in acquiring these capabilities are encouraged to contact their Microsoft representative.
FieldOne, from Microsoft brings all these benefits and features to customers and was built from the ground up to leverage Microsoft Dynamics CRM’s extensive customer service capabilities. Offered to customers as a cloud service, FieldOne is built on Microsoft technology and easily integrates with Microsoft Office 365 and Microsoft SharePoint.
FieldOne Mobile App
FieldOne, from Microsoft provides a limited number of FieldOne and system key entities. For more information regarding enhanced functionality please contact Resco directly www.resco.net.
Microsoft is dedicated to providing customers with complete and comprehensive solutions that address their end-to-end service needs. For additional information on FieldOne, Microsoft please visit www.fieldone.com
Do the people out in the field need a Microsoft Dynamics CRM Online Professional and Field Service Add on license to use the Field Service App? That would be very expensive? What is the lowest cost license someone who never uses the Dynamics website only the FieldOne Mobile App need?Many thanks
CRM Professional licenses and above are entitled to a free download/license of FieldOne Desktop and Mobile.FieldOne will eventually be built into CRM Professional subscriptions. Its currently not available for onprem
Currently Microsoft has given the option for imnporting Fieldone sky solution into your instance, so that the Field One sky module will be available in your CRM instance. Then you have to enable Fieldone license from Field One Admin.
Hi Param, I was informed by FieldOne that license costs are included as part of the Dynamics CRM Professional license. You mentioned that FieldOne is available for purchase. Can you confirm? Thank you! Additionally, you mentioned that FieldOne is available in O365, by that I am assuming you mean that it is available when I go to O365>Admin>CRM>Products>FieldOne. In there I see FieldOne Sky and version Number as 5.1.5031.0. Is this what we need to install ? Thank you!
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