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It’s tempting to talk tech when it comes to customer service trends. Yet, when Parature, from Microsoft, asked 10 customer service thought leaders to peer into their crystal balls for a peek at 2016 trends, they saw more than just data and devices. They saw human nature.
Here’s the quick recap of the top trends experts are expecting in 2016.
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Here’s a top-level glimpse of 10 Customer Service Trends to Watch in 2016. Drumroll, please:
If there is one key takeaway from this year’s trends list, it’s that whether you’re a techie, a people person, or a little of both, this is an exciting year to be in customer service. Work to empower your people, understand your customer, stick to your values, and get a little creative. Your customers will notice the difference, and you’ll earn a depth of loyalty that outlives trends.
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