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James Phillips, Corporate Vice President, Microsoft Business Applications, Platform and Intelligence Group
Jujhar Singh, Corporate Vice President, Microsoft Dynamics CRM
Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from our latest generation of intelligent business applications. Today, we are excited to announce that Dynamics 365 is generally available.
The first thing users will see with Dynamics 365 is that we are bringing our business applications closer together in how they look, feel and integrate with each other. To better enable end-to-end business processes, we have unified the navigation and core user experience across each of the Dynamics 365 applications. It remains clean, beautiful, and familiar and it gives you the ability to seamlessly move from one application to another without switching windows.
And when a user logs into Dynamics 365, the home-screen will show you all the Business Apps and information relevant to you or your role. With one click, users can connect to Microsoft AppSource, quickly and easily locating the most relevant capabilities from hundreds of precisely curated additional business apps enabled by our partners.
Simple, consistent navigation is only the beginning. Dynamics 365 delivers significant new capabilities across all application areas, moving our proven industry leading in-market solutions to the next level:
Productivity, remains the cornerstone of Dynamics 365. Letting users seamlessly harness the power of their business solutions on the devices they choose and in the context of the Office 365 apps that power their productivity is essential. Across Dynamics 365, this Fall update delivers new breakthrough mobile capability and interoperability with Office 365 apps including Outlook, Excel, Word. A customer using Dynamics 365 for Financials for example, can create an invoice and mail it right within Outlook. Mobility experiences are delivered across Windows, iOS and Android devices. With the Fall update, productivity has been a core focus of development:
Intelligent applications deliver the most value to business users, empowering them by turning the data in Dynamics 365 applications, combined with other company data and data from IoT, the web and social networks, into insights that identify the best actions to drive optimal results. Intelligence capabilities are central to Dynamics 365, powered by the wealth of business intelligence, big data and machine learning investments across Microsoft. Power BI is the embedded business intelligence solution across Dynamics 365. With content targeted at every business role, users have exciting visualization of near real-time data and key performance indicators (KPIs) delivered with in-memory speed right in the application context where they need the information. Beyond visualization, we have invested billions across Microsoft into cutting-edge Artificial Intelligence (AI) research to help every person and organization achieve more. Cortana, Bing Predicts and Skype Translator are just a few examples of how we have put these investments to work for our customers. Dynamics 365 brings these investments in intelligence to life to drive business process results. With the Fall update of Dynamics 365, we continue to add even more intelligent capabilities in each application, specifically in:
The above are just a few examples of how our deep investments in AI and data visualizations are coming to life within Dynamics 365 applications to help our customers gain insights from data across their organization, and turn those insights into intelligent action.
Customers can purchase Dynamics 365 applications and plans starting today. For existing customers of Dynamics AX, you will seamlessly transition to Dynamics 365 for Operations when you receive the Fall service update. If you’re using an older release, upgrade and migration paths will be available when you’re ready, along with tools to streamline the path to Dynamics 365. Participants in the Project “Madeira” preview will also enjoy a seamless transition to Dynamics 365 for Financials. Similarly, customers for Dynamics CRM Online will receive Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Project Service and Dynamics 365 for Field Service as appropriate with their Fall service update. Learn more about any of the Dynamics 365 applications, or start your own trial here.
Delivering an adaptable platform and tools that customers can use to extend their applications, create custom apps and automate processes is essential for businesses to meet customer and market demand and keep up with the fast pace for business. This ability to connect business processes is enabled by our business applications platform tools that include PowerApps and Microsoft Flow powered by the Common Data Service. Using PowerApps and Microsoft Flow our customers can easily build new apps and workflows that work across Dynamics 365 and other systems and data sources, without having to be a professional developer. Business Applications Platform for Dynamics 365 is available for customers today. Read the PowerApps and Microsoft Flow general availability announcement to learn more.
The general availability of Microsoft Dynamics 365 is an important milestone. We are incredibly excited to get it into the hands of our partners and customers to enable them to better engage with their customers, empower their employees, optimize their operations and transform their products, services and business. We can’t wait to see how these applications empower you to achieve more. Please let us hear about your success.
To learn more about Dynamics 365 visit https://www.microsoft.com/en-us/dynamics365/home
Apologies if this is a daft question but I am trying to understand the upgrade or migration path to the new online Dynamics 365 and any caveats for using it.
Current we have a couple of versions on-premise, CRM 2011 and 2013 but we also have a version online.
This version is ‘CRM 2016 Update’ but what I do not understand is if it will be automatically upgraded to Dynamics 365 or not or are these different bits of software.
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