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As the new leader of Microsoft’s CRM Business Applications group, it is my great honor and privilege to announce that Dynamics CRM 2016 is now available! The new release is not only our most comprehensive ever, but it also represents a huge leap forward in our journey to deliver intelligent customer engagement.
Over the past few years, we have been focused on transforming our CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements. Our strategy is clear: to enable organizations to personalize customer experiences – engaging customers at the right time, in the right place and with the right content; to give them the tools to be more proactive, and to empower them with the intelligence to be able to predict trends and identify patterns -- to know what the customer needs and wants before they do.
Available both as CRM Online and on-premises in 130 markets and 44 languages, Dynamics CRM 2016 is focused on empowering employees to deliver the optimal experiences to customers, as well as engaging customers across all channels. We’re bringing all Microsoft has to offer in productivity and intelligence into a single experience. We’re bringing the advanced analytics and machine learning capabilities of the Cortana Analytics Suite to preview our first intelligent, adaptive processes for sales, customer service and social:
In addition, we are also delivering significant enhancements in productivity, mobility and customer service:
The CRM team and I are very excited about capabilities we are delivering today, and we are also looking forward to the next phase of our journey. As we look to the future, we will continue to combine the strength of the intelligent cloud platform to our business application service where organizations will be empowered and proactive – saving costs, increasing customer loyalty and even saving patient lives. For example, combining the field service capabilities from FieldOne with the power of the Azure IoT suite, will be able to deliver predictive maintenance right to the user, so companies can move away from a break-fix model to actually provide service before a breakdown. This will save time while creating efficiencies and predictability and increasing customer loyalty.
Intelligent customer engagement is here with Dynamics CRM 2016. This comprehensive release further strengthens our position as a leader in the CRM market and most importantly, brings even more value to our customers. We can’t wait for everyone to give our new capabilities a try!
Jujhar Singh, General Manager, Microsoft Dynamics CRM
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Check out the below post to learn together how Dynamics CRM has become a fully loaded solution to fulfill all Customer requirements:
Please let me know, can we check "Voice Of Customer Survey" functionality in trial online CRM now. As one of my project we are using Click Dimension. Just want to compare with it.
Thanks to everyone for having me for all a thank my
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