Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, PowerApps, Microsoft Flow, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition of Parature’s cloud service solutions not only strengthens the Microsoft Dynamics CRM offering, but also accelerates our efforts to deliver differentiated customer care capabilities.
We strongly believe that the ability to deliver great customer care lies at the heart of a company’s efforts to build loyalty and trust. To succeed in this realm, organizations must seamlessly handle interactions across the many channels, including an ever increasing array of social channels. Parature’s technology allows businesses to create brand champions by taking advantage of functionality that includes self-service customer care portals on the web and Facebook, mobile customer care, chat capabilities, and a strong knowledge base, giving their customers the ability to connect with them on the channels they prefer. These capabilities are a perfect complement to the existing Microsoft Dynamics CRM customer care offering as well as some exciting things we have planned for our next release.
As we welcome Parature employees and customers to the Microsoft family, we also celebrate the fact that that we are philosophically aligned in our approaches to developing software. Parature’s tagline, “Customer Service that revolves around you,” demonstrates their desire to put their clients at the heart of everything they do. This approach perfectly pairs with our desire to create software solutions that people love to use. And together, the ability to combine our offerings adds up to greater success for companies who seek to deliver amazing experiences to their customers, as employee satisfaction directly correlates with customer satisfaction.
This great news kicks off an exciting year for Microsoft Dynamics CRM. Please join us in applauding the Parature team – a welcome enhancement to the family of business solutions from Microsoft – and get ready for a thrilling new year!
Bob StutzCorporate Vice President Microsoft Dynamics CRM
Perfectly matches our Investment in extending the Service module providing a better scheduling engine and therefore Covers most of the needs our customers have.
Congratulations! This is an excellent addition to our Dynamics CRM offerings.
Business Applications communities