Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, PowerApps, Microsoft Flow, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
Some of you are already existing users of the Microsoft Dynamics Community, others should definitely sign up to this site. Hopefully this article will convince you to do so!
I recently exchanged a number of emails with Eric Parsons, Senior Technical Product Manager within the Microsoft Dynamics Community Team and we both concluded that we need promote this brilliant portal wider and encourage more people to sign up. The timing was great as last week the team uploaded a new and much better version. Here is an interview with Eric about the benefits of joining the Microsoft Dynamics Community and the recent improvements.
Eric, tell us more about your role at Microsoft and please introduce the team?
Hi Elena, I want to start by thanking you for taking the time to provide feedback on the Microsoft Dynamics Community and for this follow-up article. One of the things that I most appreciate is having the ability to have direct conversations with the community members using our site.
As a Senior Technical Product Manager in Microsoft Dynamics, my main responsibility is to manage all aspects of the Microsoft Dynamics Community, including: community management, support, engineering, testing, and user experience. I have a team of project managers, developers, designers, and community managers (who manage much of the day-to-day tasks within the community).
Who should be using the Microsoft Dynamics Community and why?
The Microsoft Dynamics Community is a great asset for a variety of people looking to solve a problem or understand how to complete a specific process.
Customers on a service plan: If your company has an active service plan for your Microsoft Dynamics solution, you’ll have access to downloads, detailed documentation, and e-learning courses within CustomerSource. When you search within CustomerSource, you’ll also see search results for the Microsoft Dynamics Community, making it your one-stop-shop. If you haven’t found what you’re looking for, you can link directly from the CustomerSource search results page to the Microsoft Dynamics Community forums, allowing you to ask for help.
Customers not on a service plan: If your company doesn’t have a service plan, then the Microsoft Dynamics Community should be the first place you look for a solution. You can find answers to your questions by searching blog articles or previously-answered forum questions. If you can’t find an existing answer, you can submit a new question to the forums by signing up (all it takes is a Microsoft Account email address). The forums are monitored by moderators, MVPs, and Microsoft support engineers. If you need an immediate response to an urgent issue, it’s suggested that you consider logging a support incident – instructions can be found via the Support navigation item in your product community.
So is it open to everyone: end-users, partners & freelancers? What are the benefits to them?
The Microsoft Dynamics Community is open to all types of users and both customers and partners:
IT Professionals and Developers: You’ll find detailed technical articles in both the blogs and forums and most of the moderators and MVPs are highly technical, and thus well-suited to answer your questions.
End Users: You’ll also find a lot of valuable information in the community, starting with great blog articles from Microsoft describing new features and functionality, as well as how-to videos. If you’re having trouble with some process, you can also submit a question to the forums and expect an answer from other end users or our knowledgeable moderators and MVPs.
Partners: In addition to the product communities, there is a partner community where partners can get help on sales and marketing questions, as well as licensing and operations questions.
What are the advantages of using the community versus forums on LinkedIn, for example?
There are a number of other useful forums and groups that focus on Microsoft Dynamics, but the Microsoft Dynamics Community is the single largest site with the most members and the largest group of moderators and MVPs to answer questions. It is also the only site that Microsoft support engineers help answer questions. In addition, there are almost 500 blogs syndicated in the Microsoft Dynamics Community, from both Microsoft as well as knowledgeable customers and partners.
How do people sign up?
In order to post new forum questions, reply to forum questions, or comment on blog articles, you’ll need to sign up to the site. All you need is a Microsoft Account (formerly known as a Windows Live ID) – if you already have an Outlook.com account, a Hotmail account, a Messenger account, or an Xbox account, you can sign in with that account name and password. For more info, you can read our Help Wiki page on how to join and sign in.
One of the other benefits of signing up is that you can subscribe to specific keywords or tags in the community, allowing you to stay up-to-date on information that’s important to you.
How can people promote their blog posts through the community and what is the process of getting approved?
If you have a blog about a Microsoft Dynamics product, you can request it to be syndicated by following these steps.
The new Microsoft Dynamics Communitysite looks great. What would you say are the main enhancements?
Thanks, Elena – we spent the last 6 months working on the site update and hope everyone finds the new features useful. There are 3 main new enhancements:
We’ve added many other features as well — read all the details in our Release Notes.
Fantastic, thank you, Eric, and good luck with the new version of the Microsoft Dynamics Community!
Now you have no excuse – do sign up https://community.dynamics.com or , if you are already a user, do login to check the new and improved features.
About us: 365 Freelance is the first online platform that gives Dynamics partners and end-users instant access to hundreds of contractors. With a network spanning 66 countries, it allows companies to search for freelancers based on their skills, rates and available dates, enabling them to find the best person for their projects without incurring the hefty fees typical of recruitment agencies. Register here – www.365freelance.com
The post Say Hello to the new and improved Microsoft Dynamics Community site appeared first on The 365 Freelance Blog.
Business Applications communities