Latest blog posts
View all
Like
(0)
Copilot is an AI-powered assistant integrated into the Dynamics 365 Customer Service workspace that helps representatives respond faster and more effectively. The Draft a Chat Response feature allows agents to generate suggested replies automatica...
599
Like
(0)
Watch the Video below or scroll to read the article. With Real Example: Appointment (Parent) and Prescription (Child) In Microsoft Power Pages, Table Permissions are critical to control what authenticated users can view, create, edit, or delete. W...
Like
(0)
The email arrived… currently: “former MVP“. Actually… little time to write posts, zero time to participate in events, little participation in groups, forums and product pgi, little of anything, basically. Advancing in age and on the way to retirem...
12,998
Like
(0)
When you change the Account Type, BC clears the Description field by default. But there’s a hidden field. The Keep Description field can be used to preserve your text when switching accounts. The post BC Friday Tips #38 Keep Description [https://...
Like
(0)
Did you know you can archive sales and purchase orders in Dynamics 365 Business Central to keep a historical record of changes? Archiving is a great way to track document revisions without cluttering your active order list.Here's how it works 🧾 W...
Like
(0)
Engaging and tracking customer information is no longer confined to rigid CRM screens or siloed systems. Welcome to the world of "integration of Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft 365 including Microsoft Teams, and Copil...
Like
(0)
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings. Also, they might use various tools for managing customer interactions across channels. T...
Like
(0)
Overview Had someone reach out to me Tapestries Group asking how to use Azure the paths feature of Azure Maps. Their specific request was to have a map that had both paths and points layered on top of each other. How to build the data This was pre...