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Introduction Welcome to the May 2025 edition of our Dynamics 365 and Power Platform update! Buckle up, because this month, we’ve got a mountain of fabulous updates and snazzy enhancements coming your way across the Power Platform and Dynamics 365....
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When you’re launching a new business, everything moves fast — but your systems often can’t keep up. Customer data is scattered, leads fall through the cracks, and internal communication breaks down. The result? Missed opportunities, disorganizatio...
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Automated assignment in unified routing enables organizations to efficiently direct customer queries to the most suitable service representatives. To ensure swift response to customers, organizations can use the presence-based assignment functiona...
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Effective supply chain management (SCM) is the backbone of any successful business in today’s fast-paced and competitive market. It ensures that products are delivered efficiently, cost-effectively, and with high reliability. A well-optimized supp...
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This article is part of the series and of the wider series which I am posting as I familiarise myself with Microsoft Dynamics 365 Business Central. As part of these series on Microsoft Dynamics 365 Business Central, I have written a number of arti...
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Embedding process mining reports in Power BI workspaces allows organizations to visualize, analyze, and refine their actual business processes. The combination is powerful, transforming sophisticated event data into actionable insights—making it s...
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Dynamics 365 implementation is a big move for your business. Getting it right matters. So, before you dive in, there’s one decision that can shape the entire outcome: how will you approach the implementation? Chances are, you’ve already heard the ...