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Effortless Chat Replies with Dynamics 365 Copilot

Copilot is an AI-powered assistant integrated into the Dynamics 365 Customer Service workspace that helps representatives respond faster and more effectively. The Draft a Chat Response feature allows agents to generate suggested replies automatica...

Inogic 599
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Understanding “Parent” Access Type in Table Permissions in Power Pages

Watch the Video below or scroll to read the article. With Real Example: Appointment (Parent) and Prescription (Child) In Microsoft Power Pages, Table Permissions are critical to control what authenticated users can view, create, edit, or delete. W...

Sanjaya Prakash Pra... 2,745 User Group Leader
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Former MVP

The email arrived… currently: “former MVP“. Actually… little time to write posts, zero time to participate in events, little participation in groups, forums and product pgi, little of anything, basically. Advancing in age and on the way to retirem...

Roberto Stefanetti 12,998
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BC Friday Tips #38 Keep Description

When you change the Account Type, BC clears the Description field by default. But there’s a hidden field. The Keep Description field can be used to preserve your text when switching accounts. The post BC Friday Tips #38 Keep Description [https://...

Teddy Herryanto (Th... 13,752 Moderator
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How to Archive Sales and Purchase Orders in Business Central

Did you know you can archive sales and purchase orders in Dynamics 365 Business Central to keep a historical record of changes? Archiving is a great way to track document revisions without cluttering your active order list.Here's how it works 🧾 W...

Jun Wang 7,955 Super User 2025 Season 1
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Conversational CRM

Engaging and tracking customer information is no longer confined to rigid CRM screens or siloed systems. Welcome to the world of "integration of Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft 365 including Microsoft Teams, and Copil...

Anne Stanton, MCSE,... 65
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Synchronize service rep availability across platforms with presence APIs 

In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings. Also, they might use various tools for managing customer interactions across channels. T...

Jagjeet Makhija
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How-to use Azure maps paths and points in Power BI

Overview Had someone reach out to me Tapestries Group asking how to use Azure the paths feature of Azure Maps. Their specific request was to have a map that had both paths and points layered on top of each other. How to build the data This was pre...

jac_rod 39 Moderator