Visualization Simplifies Service Scheduling For Dynamics NAV Users
Microsoft Dynamics NAV offers a service dispatch board to help users allocate the appropriate service resources to service orders and service order lines. However, other than the word "board" let's you assume, this dispatch lacks any kind of visualization capability. Learn how you can enhance the standard Dynamics NAV service management functionality by both a visualization of a service plan for all staff members and a view of orders that are not yet allocated. Ideally such a visualization is interactive and allows the dispatcher to build the service plan via drag & drop, thus achieving optimum staff utilization and ensuring the execution of service orders in time.
Such a visualiziation is achieved by the Visual Service Scheduler add-in which comes with two views for allocating service orders. Learn in this blog post how these two views support the dispatcher's scheduling needs ranging from meeting service level agreements (SLAs) and achieving an optimal utilization of service staff.

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