Check out the all new Help Center for Microsoft Dynamics CRM! This site is the gateway to all the documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Spring ’14 and Microsoft Dynamics CRM 2013 SP1 releases!

• Start here!
• Information for end-users
• Information for developers
• Information for IT professionals

Start here!

CRM Help Center

From this one page, you can access 6 key CRM content sources:

• Setup & Administration
• Develop, Customize, Deploy
• End-user help & training
• Community
• Support
• Videos

Information for end-users

www.CRMcustomercenter.com

• New Videos & eBooks
• What's New rollup
• Spring '14 readme
• Getting Started guides
• "Get ready" update guidance
• Best bets for Sales, Service, Marketing, Admins, Mobile
• How-to topics
• Service quickref card
• Customizable training materials
  (Training & Adoption Kit, which contains the User Guide and source files for eBooks)

Information for developers

www.CRMdevelopercenter.com

See

• What’s new for CRM Online Spring '14 and CRM 2013 Service Pack 1
• SDK on MSDN
• Download SDK
• SDK NuGet packages are available in the Visual Studio NuGet Package Manager

Plus:

• Enhanced service capabilities
• Export a solution for specific release
• Incident (case) entities can be merged
• Incident (case) hierarchies
• Social care framework
• State model transitions
• Updated Plug-in Registration tool
• XRM Tooling: New APIs to build Windows client applications for Microsoft Dynamics CRM

Information for IT professionals & administrators

www.CRMitprocenter.com

Find out What's new for administrators in Microsoft Dynamics CRM 2013 and CRM Online

Check out the new Administration Guide for Unified Service Desk for Microsoft Dynamics CRM

Plus:

• Define status reason transitions
• Set custom icon for custom case origin
• Microsoft Dynamics CRM 2013 Service Pack 1
• Lync and Skype integration with Microsoft Dynamics CRM 2013
• Add Office 365 Online services
• Create and edit web resources