Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I was recently asked a question about how to show Bing Maps in Unified Service Desk(USD) for Microsoft Dynamics CRM. As always, I love answering questions! (Sorry this answer took a little while to create, I’ve been very busy lately.)
I have previously shown how to create a toolbar button to display Google maps. Should any crazy person feel the need to use any mapping tool other than Microsoft Bing! That might be worth looking at.
What is different about using Bing Maps is that they are already integrated with CRM. This does give them an immediate advantage over other mapping options! Once you have obtained a developer key and entered that in system settings your Bing Maps already show (out of the box) directly on CRM forms. Great. But when you click on a map in USD to load it full screen, depending on your window navigation rules it will either fail to load or will load in the current tab. Below you can see that my Bing Maps were loading but replaced the contact I had displayed. (With my navigation bar applicable to contacts still displayed.)
So not ideal, so what if you’d rather they loaded in a separate tab. Or maybe even a floating panel on a separate screen!
First of all, you’ll need a hosted control to load Bing Maps into, mine looked like the example below.USD component type is standard web application and then opted for MainPanel for my display group.
If you’d like the maps to show on a separate screen try experimenting with the display group set to “FloatingPanel”.
Also notice that I set the display name of the hosted control to “Bing Maps([[$Context.adddress1_postalcode]+])”. This gave my tab a name that included the post code of the account or contact being viewed.
Next I needed a windows navigation rule, this will tell USD when / how to load my map into the hosted control we just created.
Things to notice include;
Now everything is in place you can see that my Bing Maps are loading in a separate tab. Much better!
Hopefully you will have found this post useful and will be adding a Bing Maps tab to your USD interface soon. J
Business Applications communities