Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
One ring to rule them all …. One post to rule them all. (Or put another way this is a collection of my posts on Unified Service Desk (USD).)
Learning how to get started with Unified Service Desk (USD) can present quite a challenge, I believe this is simply because the product is large and contains quite a few concepts. Meaning it can take time to start to get your head around USD.
Microsoft’s walkthroughs certainly help. You should try them!
Over the last few months I have created quite a few posts which might help. In this post I will try to organise them in a manner that might help someone learning USD.
This isn’t quite a comprehensive training guide! And the order might be a bit random at times. But hopefully it is a collection of posts which might help learning USD a little easier.
What’s it all about
Why would you use USD?
When should you use USD?
How to install / Deploy USD
Installing the sample USD packages.
Installing USD on the client.
Install a blank / clean USD copy.
Some Basic Set-up
Maximize the screen
Change the window title
Change the theme
Optionally show debugger by user
Using the debugger
Hosted Controls / Actions
Create a global tab
Creating a new session.
Session Overview Example
Associated views / tabs.
Automatically refresh a tab.
Sub Action Calls
Display a webpage in a tab
General Navigation / Panels
Place Wall in right panel
Expand / Collapse Panels
Prevent Users from closing a tab
Navigation toolbar (Back, Forward and Refresh)
Navigation toolbar (Home)
Send Email Button
Agent Scripts Explained
Create an Agent Script.
Create an entity from an agent script.
Agent Scripts close session option.
Other Useful Stuff
Notes in USD
Run XRM Commands
Load speed( cache)
Case Research Options
Using Replacement Parameters in USD
Business Applications communities