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Unified Service Desk (USD) is a fantastic addition to Microsoft Dynamics CRM!
It allows developers to quickly create an interface suitable for use in a contact centre environment.
Everyone has to start somewhere! I have created a series of videos designed to help the complete beginner get started with USD. Each module will build on the previous providing a “complete” solution by the end of the training.
Hopefully these step by step guides will help make learning USD an easy process.
You can of course see my blog for more details on USD at neilparkhurst.com.
In particular check out my USD “book“. J
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