“Press forward. Do not stop, do not linger in your journey, but strive for the mark set before you.” —George Whitefield
You cannot pass the MB-230 Customer service exam without studying. Having worked with Case management will help but you will still need to study to learn some of the features and functionality you haven’t used in a project.
I recently passed the Exam MB-230: Microsoft Dynamics 365 for Customer Service (beta) and I am sharing the resources I used and some of the notes I made.
The best study material is looking at the areas you are going to be tested on Exam MB-230: Microsoft Dynamics 365 for Customer Service (beta) creating a trial and try the functionality, you get practical skills to accompany your theoretical knowledge (e.g. you can use it)
Good 8 hour Open eDX course – MB-230.1 Self-paced , this course has learning material and practical tests. It covers all the key areas of the certification.
The Customer service certification is similar to the previous certification MB2-718, so Neil Parkhurst’s study guide will still help (ignore Field Service content).
MB2-718 Certification: (Microsoft Dynamics 365 for Customer Service) – Revision Guide
The notes are not extensive because I gave up making notes and concentrating on revising because I had to the exam before 31st April :-), so you need to use the materials above and use these notes for a refresher before you take the exam
Case Routing Rules
Record Creation and Update Rules